Terms of service

Terms of Service

Last updated: 29/05/2025

Welcome to The Lash Sanctuary UK. By accessing or purchasing through our website (https://thelashsanctuaryuk.co.uk), you agree to the following Terms of Service. Please read them carefully before placing an order.

1. Overview

The Lash Sanctuary UK is a supplier of professional eyelash extension products. These terms apply to all product purchases made through our online store.

2. Eligibility

You must be 18 years or older or have permission from a parent/guardian to make purchases. By using our site, you confirm that any products you purchase are intended for professional use.

3. Product Information

We aim to ensure all product descriptions, pricing, and availability are accurate. However, errors may occasionally occur. We reserve the right to correct any errors and update information at any time without prior notice.

4. Pricing and Payments

All prices are shown in GBP (£) and include VAT where applicable. Payment is due at the time of checkout via accepted payment methods including PayPal and credit/debit card.

5. Order Processing

Orders are processed within 1–3 working days. You will receive a confirmation email once your order is shipped. We are not liable for delays once parcels have been handed over to the delivery carrier.

6. Shipping

We ship within the UK using reliable courier services. Full shipping details and costs can be found in our Shipping Policy.

7. Returns & Refunds

We accept returns within 14 days of delivery if the item is unused, unopened, and in its original packaging. For more information, please review our Returns & Refunds Policy.

8. Intellectual Property

All content, branding, images, and logos on this site are the property of The Lash Sanctuary UK and must not be copied, reused, or reproduced without written permission.

9. Prohibited Uses

You may not use our products or website for any unlawful or unauthorised purpose. This includes reselling products without permission or distributing false information about our brand.

10. Limitation of Liability

The Lash Sanctuary UK is not responsible for any damage, allergic reactions, or misuse of products. Always patch test adhesive and follow manufacturer guidelines.

11. Changes to Terms

We reserve the right to update or change our Terms of Service at any time. Continued use of the site constitutes acceptance of those changes.

12. Contact

For questions or concerns, please email us at info@thelashsanctuaryuk.co.uk or use the Contact Information page on our website.